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'Tyrelink' is the name for the NTDA's long-established tyre breakdown scheme, which includes members of the Association offering 24 hour roadside breakdown service for trucks throughout the whole of the UK and Northern Ireland. Tyrelink brings with it the industry's most sophisticated and technologically advanced call handling and job allocation system. Tyrelink is available to any haulage operator or logistics company through any full member of the NTDA. The breakdowns are handled and allocated by RAC through their state of the art control centre in Stockport. All calls are timed, dated and logged into the system as well as being voice recorded and jobs are allocated, automatically to the nearest depot, depending on pre-arranged instructions with regard to preferred partners. The scheme comes in very useful for timed delivery loads as Independent Tyrelink is able to estimate the likely duration of the delay. Members are issued with a password which should be given to the Tyrelink operator for coverage of breakdowns. An 0800 number is called in case of a breakdown and this is a freephone number. It is operational 24 hours per day, 365 days per year and the operator will answer with 'Tyrelink'. An 0990 (STD) number is used by cabs or mobile phone users who would not be able to access an 0800 number. Members are able to pre-arrange preference with regard to trading partners, tyre brands or it is possible to set up an identification system for your hauliers to combat potential misuse. All information with regard to customer details is highly confidential and RAC is bound by the Data Protection Act and are liable to extensive fines if confidentiality is breached. For more information please contact: Alison Fitzgerald Tel: 08449 670707 |
